Unreliable POA Data and Intake Gaps

Your firm is locked in a constant battle with the "grey zone"—the period where a client’s capacity is fading, but no clear, recognized medical-legal finding exists. Lack of standardized Capacity Assessments and unreliable POA documentation forces institutions to make costly, high-risk decisions: either accept a potentially fraudulent POA (risking client loss) or reject a legitimate one (risking litigation).

This vulnerability exposes your firm to reputational damage, compliance penalties, and millions in fraud losses.

image of team collaborating on a project

POA Registry

Substitute Decision-Making Hub is Canada’s central platform dedicated to creating a national standard of protection for vulnerable individuals. For the Financial Sector, we are your crucial partner in mitigating fraud and resolving the "grey zone" challenge.

‍Your institutions are the first line of defense against elder financial abuse and POA misuse. Our collaborative ecosystem directly solves the challenges of POA acceptance reluctance, fraud risk, and compliance ambiguity.

5 Bridges for Systemic Change

Substitute Decision-Making Hub provides the collaborative framework needed to achieve secure, trustworthy substitute decision-making and protect client assets. By joining our community, you gain access to the collective development of our five essential Bridges:

Our Bridges

Your Direct Benefits

POA Validation & Registration

Enhanced Compliance & Trust: Allows your front-line staff and compliance teams to accept legitimate POAs with certainty, improving client relations while lowering exposure to fraud claims.

Standardized Capacity Assessments

Clear Action Triggers: Gives your trust officers and wealth managers a defensible protocol to legally activate a POA or suspend suspicious account activity, protecting both the client and the firm.

Training

Proactive Fraud Prevention: Transforms staff from reactive service agents to proactive fraud detectors, catching issues earlier and ensuring your fiduciary duties are met.

Research & Advocacy
for Incapacity Literacy

Reduced Regulatory Burden: You influence the systemic changes that simplify multi-jurisdictional compliance and create national standards for POA use in financial services.

CURA Practitioner Network

Seamless Case Management: Allows for rapid, expert consultation to resolve issues faster than typical internal channels, protecting client wealth when timing is critical.

Partner for Protection.
Drive Systemic Change.